Pricing that Scales with Your Volume, not Your Headcount
Pay for what you use, not how many seats you need. Our easy to understand pricing grows with your volume, keeping costs predictable as your business scales.
Platforms
Only pay for what you need
Plan 1
Mahalo CX
Deliver a modern post-purchase experience with AI-powered customer portal.
Pricing
Unlimited users
Fixed usage-based pricing per conversation
Features
Branded customer portal for pre-purchase, troubleshooting, and claims
Product registration and claim submission
AI-powered troubleshooting and guided claims intake
Real-time claim status tracking
Product document upload and management
Plan 2
Mahalo OpX
Manage your claim operations in a single, AI-enabled system of record.
Pricing
Unlimited users
Fixed usage-based pricing per conversation
Features
Centralized claims inbox
AI Claim Confidence Score and claim decision support
Automated intake validation and eligibility checks
Collaboration tools with comments, tasks, assignments, and escalations
Audit-ready timelines
Plan 3
Mahalo CX & OpX
Connect customers and teams to resolve claims and streamline post-purchase operations.
Pricing
Unlimited users
Bundle and save
Features
Customer self-service connected to claims operations
AI claim scoring and decision support
Automated intake, validation, and eligibility checks
Collaboration across support and claims teams
Complete claim timelines with audit-ready records
Plan 4
Enterprise
Work with us to design a plan tailored to your business, support, and customer needs.
You handle high post-purchase volume across support, warranty, returns, or service
Claims arrive with missing details today, and follow-ups are common
Decisions vary by reviewer, region, channel, or product line
Connected customer portal, not a standalone help page
You are ready to standardize decision reasons and documentation requirements