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Turn Post-Purchase Chaos into a Competitive Advantage

We built the platform that replaces fragmented claims workflows with a single system that protects your brand, reduces costs, and makes it easy to deliver the fair, predictable experience customers expect.

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Our Mission

Mahalo exists to help product companies deliver exceptional post-purchase experiences.

We believe warranty and support aren’t just service functions. They shape customer trust, protect brand reputation, and directly impact margin. Our mission is to transform warranty and claims management from a fragmented, manual burden into a seamless, intelligent system that reduces costs, delights customers, and drives growth for manufacturers competing on service excellence.

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Post-purchase is where excellent companies are made

The sale is just the beginning. Premium brands know that service quality determines customer lifetime value, referrals, and repeat purchases—which is why the post-purchase experience can't be an afterthought.

Always-available support is the new baseline

Today's customers expect instant answers and 24/7 access. AI-powered troubleshooting and self-service claims submission eliminate wait times while reducing the burden on your support team.

Fragmentation leads to slow, inconsistent decisions

When warranty data lives across CRMs, ERPs, spreadsheets, and email threads, every claim takes too long and costs too much. A centralized system of record enables faster, more consistent adjudication.

Claims are a margin and risk problem, not a service problem

Warranty costs can consume 2-5% of net product sales. Smart automation, AI-powered decision support, and component-level tracking help manufacturers reduce processing costs while improving claim accuracy.

Move fast, but leave a paper trail

Speed matters, but so does compliance and auditability. Our platform enables rapid claim processing while maintaining complete documentation for quality improvement, supplier recovery, and regulatory requirements.

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Mahalo

Mahalo was born from firsthand experience building warranty systems

We watched manufacturers burn millions on fragmented tools that were never designed for the job. Backed by Diagram Ventures, Motivate Ventures, and Bridge Capital, we're operators and subject matter experts who've spent years in the trenches of warranty management. We're building the first purpose-built system of record for post-purchase customer experience—because the industry deserves better than cobbled-together workarounds.

The Leadership Team

Our philosophy is simple — hire a team of dedicated passionate people and foster a culture that empowers companies to do their best work.

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Robert Lowe
Robert Lowe

CEO

Serial entrepreneur and operator with multiple exits. Rob leads strategy, sales, and product development. Previously launched and operated two incubators, and brings experience from BCG, Carnegie Mellon, and multiple tech startups.
Lars Bowlin
Lars Bowlin

CTO

Led development and infrastructure teams at multiple startups with expertise in enterprise platform integrations, data science, and ML. Previously at Lonza and Kollective.
Nadim El-Asmar
Nadim El-Asmar

CPO

COO at multiple tech startups with hands-on experience building warranty management software at Apollo Scooters. Leads product development and operational design with deep expertise in post-purchase operations.
Matt Hamilton
Matt Hamilton

COO

Operator and entrepreneur with executive leadership across multiple technology ventures and corporate innovation programs. Matt brings expertise in go-to-market strategy, commercial operations, and team building, with experience scaling companies across North America, Asia, and Europe.
Robert Lowe
CEO

Robert Lowe

Serial entrepreneur and operator with multiple exits. Rob leads strategy, sales, and product development. Previously launched and operated two incubators, and brings experience from BCG, Carnegie Mellon, and multiple tech startups.

Lars Bowlin
CTO

Lars Bowlin

Led development and infrastructure teams at multiple startups with expertise in enterprise platform integrations, data science, and ML. Previously at Lonza and Kollective.

Nadim El-Asmar
CPO

Nadim El-Asmar

COO at multiple tech startups with hands-on experience building warranty management software at Apollo Scooters. Leads product development and operational design with deep expertise in post-purchase operations.

Matt Hamilton
COO

Matt Hamilton

Operator and entrepreneur with executive leadership across multiple technology ventures and corporate innovation programs. Matt brings expertise in go-to-market strategy, commercial operations, and team building, with experience scaling companies across North America, Asia, and Europe.

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