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Mahalo

Customer self-service for onboarding, troubleshooting, & claims

01. Register
02. Troubleshoot
03. Submit Claim
04. Track Status
01. Register
Collect more product registrations

CX supports progressive product registration that collects product and customer information over time

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Step by step registration
Step-by-step registration
01. Step-by-step registration
A workflow that increases adoption
Data Collection
Data Collection
02. Data collection
Gradual collection of first-party data
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02. Troubleshoot
Let AI resolve issues for you

CX ingests your documentation to provide accurate, trusted, and context-aware responses

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24/7 Troubleshooting
24/7 Troubleshooting
01. Troubleshooting 24/7
Product troubleshooting through an AI-powered assistant
Context Aware Responses
Context Aware Responses
02. Context Aware Responses
Context-aware responses trained on your data and docs
Smart Escalation
Smart Escalation
03. Smart Escalation
Smart escalation into claims when troubleshooting fails
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03. Submit Claim
Capture all claim details the first time

CX guides customers through a smart claim intake flow that auto-fills what it knows

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Auto-fill Claims
Auto-Fill Claims
01. Auto-Fill Claims
Auto-filled claim fields using known product and purchase information
Evidence Capture
Evidence Capture
02. Evidence Capture
Complete evidence capture (photos, videos, receipts)
Guided Submission
Guided Submission
03. Guided Submission
Guided claim submission that reduce missing information and errors
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04. Track Status
Update your customers in real-time

CX guides customers through a smart claim intake flow that auto-fills what it knows

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Branded Portal
Branded Portal
01. Branded Portal
Always online branded customer experience portal
Real-Time Sync
Real-Time Sync
02. Real-Time Sync
Real-time sync between CX and OpX for status and updates
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Let’s Talk Product Support

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Learn How Mahalo Can Help

Want to see your workflow in Mahalo? Book a call to walk through your current process together

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